At ZHI DING NETWORK TECHNOLOGY LIMITED, we strive to provide our customers with a smooth and efficient shopping experience. Our goal is to ensure that your order arrives in a timely and safe manner. Please review our shipping policy below for important details on how we process, ship, and deliver your orders.
1. Processing Time
All orders are processed within 1-3 business days from the time they are placed, excluding weekends and holidays. You will receive an email notification once your order has been shipped, along with tracking details to monitor your shipment.
2. Shipping Methods & Carriers
We offer several reliable shipping options through leading carriers to ensure your order arrives as quickly and securely as possible. The carriers we use include:
- USPS (United States Postal Service)
- FedEx
- UPS
- DHL
- Other carriers (depending on the destination and service availability)
Shipping times and costs vary based on your location, the shipping method selected, and the weight of the items in your order. We will provide estimated delivery times during checkout.
3. Shipping Rates
Shipping rates are calculated at checkout based on the weight, size, and destination of your order. For international orders, please note that shipping costs may be higher than domestic orders. We offer both standard and expedited shipping options, so you can choose the delivery method that best suits your needs.
4. International Shipping
We proudly offer international shipping to many countries around the world. International shipping rates and delivery times vary based on your location and the shipping carrier. Please be aware that customs duties, taxes, and other fees may apply depending on the destination country. These additional charges are the responsibility of the customer.
5. Delivery Times
- Domestic orders (within the same country): Delivery typically takes 5-7 business days depending on the shipping method selected.
- International orders: Delivery times range from 7-21 business days depending on the destination country and shipping method.
Please note that delivery times are estimates and may be subject to delays due to factors such as weather, holidays, or customs processing.
6. Order Tracking
Once your order is shipped, you will receive an email with tracking information. You can use this tracking number to monitor the progress of your shipment directly through the carrier’s website.
7. Shipping Restrictions
- We currently do not ship to P.O. boxes.
- Certain regions or countries may have shipping restrictions, and we may not be able to deliver to all locations. If there is an issue with shipping to your address, we will notify you as soon as possible.
8. Lost or Damaged Shipments
If your package is lost or damaged during transit, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue. Please keep in mind that once the carrier has taken possession of the package, we are not responsible for any delays, damages, or lost shipments. However, we will assist you in filing a claim with the carrier, if applicable.
9. Address Changes
Please ensure that your shipping address is accurate and complete when placing your order. We are unable to make changes to the shipping address once an order has been processed and shipped. If there is an error in the shipping address, please contact us as soon as possible, and we will do our best to assist you.
10. Customer Support
If you have any questions or need assistance with your order, please feel free to reach out to our customer service team at [email protected]. We are happy to assist you with shipping inquiries, tracking information, and any other concerns you may have.
Thank you for shopping with ZHI DING NETWORK TECHNOLOGY LIMITED. We appreciate your business and look forward to serving you again soon!