At ZHI DING NETWORK TECHNOLOGY LIMITED, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a straightforward return and exchange policy. Please read the following guidelines to ensure a smooth return process.

1. Eligibility for Returns

We accept returns and exchanges on most items within 14 days of receiving your order. To qualify for a return or exchange, the following conditions must be met:

  • Items must be in new, unworn, and unwashed condition with all original tags and packaging intact.
  • The item(s) should not have been used, altered, or damaged in any way.

2. How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] within 14 days of receiving your order. Provide your order number, the item(s) you wish to return or exchange, and a brief explanation of why you are returning the product.
  2. Return Authorization: Our customer service team will review your request and send you return instructions, including a Return Authorization (RA) number.
  3. Return Shipping: Once you have received the RA number, you may return the item(s) to the address provided by our customer service team. You are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part.
  4. Exchange: If you wish to exchange the item for a different size or color, we will process the exchange once we receive the returned product.

3. Non-Returnable Items

Certain items cannot be returned or exchanged, including but not limited to:

  • Sale or clearance items
  • Intimate wear or products that have been opened or used
  • Gift cards or promotional items

4. Refunds

Once we receive your return, we will inspect the item(s) to ensure they meet our return criteria. If your return is approved, we will process a refund to the original payment method used for the purchase. Please note that shipping fees are non-refundable unless the return is a result of our error (e.g., wrong item shipped or defective product).

Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will resolve the issue as quickly as possible, either by offering a replacement or processing a full refund.

6. Exchanges

If you wish to exchange an item for a different size or color, please follow the same steps as for returns. Exchanges are subject to product availability, and if the desired item is unavailable, we will issue a refund instead.